Personal assistance, whenever you need it.
From special laundry requests to membership questions, our concierge team is here to help make your Simply Folded experience as effortless as possible.
A thoughtful, personal response.
Your request is reviewed by the Simply Folded team and routed to the person best suited to assist you.
Submit your request
Include the email connected to your membership and provide as much detail as possible.
We review the details
The concierge team reviews your membership, order information, and the nature of your request.
Receive personal assistance
A team member will respond with an update, resolution, or the next steps needed.
How may we assist you?
Complete the secure form below. Please do not include full payment-card details, passwords, or other sensitive account credentials.
Looking for another member service?
Manage normal pickup, preference, and order activity through My Laundry Service. Use Membership & Billing for plan or payment help.