Membership & Billing
Review Simply Folded membership allowances, request a plan change, ask a billing question, or receive personal assistance from our concierge team.
Your Simply Folded membership options.
Allowances are measured monthly. Submit a membership-change request whenever your household needs a different level of service.
Essential
A streamlined monthly allowance for individuals, couples, and lighter household laundry needs.
Family
Designed for growing households and families that need consistent recurring laundry service.
Plus
Additional capacity for larger households, busy schedules, and higher-volume monthly laundry needs.
Concierge
Our highest-capacity membership for demanding households, household linens, and elevated service needs.
Laundry beyond the monthly membership allowance is billed at $2.50 per pound.
Choose the support you need.
Each option connects you to the correct Simply Folded workflow.
Membership Changes
Request an upgrade, downgrade, vacation hold, restart, or cancellation review.
- Plan upgrades Move to a larger monthly allowance.
- Plan downgrades Request a lower allowance for a future billing cycle.
- Vacation holds Request a temporary service pause.
Billing Support
Request help with payment concerns, receipts, billing history, overages, or unexpected charges.
- Billing review Ask a question about a charge or payment.
- Payment assistance Receive secure instructions for resolving payment issues.
- Receipts Request payment history or a missing receipt.
Payments & Receipts
Receipts are normally delivered to the email address used when the membership was purchased.
- Receipt search Check the inbox connected to your membership.
- Missing receipt Submit a billing request for assistance.
- Payment history Request records using your membership email.
Personal Assistance
Contact the concierge team for membership access, service exceptions, special requests, or questions requiring personal help.
- Account access Receive help accessing member services.
- Service questions Discuss an issue that involves both billing and service.
- Special circumstances Request individual review by the concierge team.
A clear membership-support process.
Membership and billing changes are reviewed before they are completed.
Submit your request
Use the membership-change or billing-support form and enter the email connected to your Simply Folded membership.
We review your account
The Simply Folded team reviews the membership, billing cycle, request details, and any relevant service history.
Receive confirmation
A team member contacts you with the outcome, effective date, or secure next steps before the request is completed.
Protect your payment information
Never submit a full payment-card number, password, bank-account number, or account-security code through a Simply Folded support form or email. The team will provide secure instructions when a payment update is needed.